At Knitora, we are committed to delivering your orders efficiently, safely, and on time. Every product is carefully inspected and packaged to ensure it reaches you in perfect condition. Please read the following policy to understand how our shipping and delivery process works:

1. Order Processing

  • All orders are processed within 1ā€“3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive an email confirmation with tracking details once your order has been dispatched.

2. Shipping Methods & Timelines

We partner with trusted courier services to ensure secure and timely delivery.

Domestic (India):

  • Standard Delivery: 3ā€“7 business days

  • Express Delivery: 1ā€“3 business days (subject to availability and location)

International:

  • Standard International Shipping: 7ā€“15 business days

  • Express International Shipping: 4ā€“8 business days (available in select countries)

Note: Delivery timelines are estimates and may vary based on your location, weather conditions, and customs processing.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order weight.

  • Free shipping is available on qualifying domestic ordersĀ 

  • International orders may be subject to additional customs duties, taxes, or import fees, which are the customerā€™s responsibility.

4. Order Tracking

Once your order is dispatched, a tracking number will be shared via email. You can use it to track your shipment on the courierā€™s website.

5. Delayed or Failed Delivery

While we strive for on-time deliveries, there may be delays due to unforeseen circumstances.
If your order is delayed or marked as delivered but not received:

  • Contact our support team at [Insert Contact Email/Phone] within 48 hours.

  • We will coordinate with our logistics partners to resolve the issue promptly.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Knitora will not be held liable for orders delayed or lost due to incorrect address details.

7. Packaging

All orders are shipped in secure, eco-friendly packaging to reflect our commitment to sustainability.

Ā