At Knitora, we value your trust and are committed to protecting your personal information. This Data Safety Policy explains how we collect, use, store, and safeguard the data you share with us through our website and services.

1. Data Collection

We collect only the information necessary to process your orders and improve your experience. This may include:

  • Name, email address, phone number

  • Shipping and billing addresses

  • Payment details (securely processed via third-party gateways)

2. Purpose of Data Use

Your data is used for the following purposes:

  • To process and fulfill your orders

  • To send order updates and customer service communication

  • To personalize your shopping experience

  • To improve website performance and customer experience

  • For marketing (only with your consent)

3. Data Protection Measures

We implement industry-standard measures to keep your data safe:

  • SSL encryption for all data transmissions

  • Secure payment gateways; we do not store card or UPI details

  • Restricted access to customer data within our company

  • Regular monitoring and updates to prevent vulnerabilities

4. Third-Party Access

We do not sell or rent your data. Limited information may be shared with:

  • Payment processors (e.g., Razorpay, Stripe)

  • Delivery partners (for shipping your order)

  • Analytics providers (to improve site performance)

All third parties are vetted to ensure they comply with data protection standards.

5. Your Rights

You have the right to:

  • Request access to the data we hold about you

  • Correct or update your information

  • Request deletion of your personal data (unless legally required to retain it)

  • Opt out of marketing communications at any time

6. Data Retention

We retain your data only for as long as necessary:

  • For the duration of your account or order history

  • To comply with legal, tax, or accounting requirements

  • You may request deletion of your data after your order is completed

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from minors.

8. Policy Updates

We may update this Data Safety Policy from time to time. All changes will be posted on this page. Continued use of our site constitutes agreement to the revised terms.

9. Contact Us

If you have any questions about how your data is handled or would like to exercise your rights, please contact us:

📧 Email: contact@knitora.com
📞 Phone: +91- 7404939827