Effective Date: 28 may 2025

This Privacy Policy describes how Knitora.com (“Knitora”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.knitora.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the revised Privacy Policy on this page, update the “Effective Date,” and comply with applicable laws.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect depends on how you interact with us.

What Personal Information We Collect

Information You Provide Directly

Contact details: Name, address, phone number, email.

Order information: Billing and shipping addresses, payment confirmation, phone number, and email.

Account details: Username, password, security questions.

Customer support: Information you include when communicating with us.

Some features may require you to provide certain information. Choosing not to provide it may limit your use of the Services.

Information Collected Automatically

We may automatically collect Usage Data through cookies, pixels, and similar technologies. This includes device and browser details, IP address, and interactions with the Site.

Information from Third Parties

We may collect information from third-party providers such as:

Payment processors for payment details and billing information.

Marketing partners and advertisers for online tracking, cookies, and analytics.

How We Use Your Personal Information

Providing Products and Services: To fulfill orders, process payments, and communicate with you about your account and transactions.

Marketing and Advertising: To send promotional emails or messages and display ads for our products and services.

Security and Fraud Prevention: To monitor and prevent fraudulent or unauthorized activity.

Customer Support and Service Improvements: To respond to inquiries and enhance our Services.

Cookies

We use cookies and similar technologies to improve and personalize your experience on Knitora.com. You can adjust your browser settings to manage cookies, but doing so may affect functionality.

How We Share Personal Information

We may disclose your personal information:

To service providers and partners for order fulfillment, payment processing, analytics, and marketing.

As required by law or to protect our rights, users, or others.

Third-Party Sites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies when you leave our Site.

Security and Retention

We use reasonable safeguards to protect your information. However, no system is 100% secure. We retain your information as long as necessary to fulfill our Services or legal obligations.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or limit the use of your personal information. To exercise these rights, please contact us at the email below.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
📧 Email: contact@knitora.com