Effective Date: 28 may 2025

Please read this Refund, Return/Replacement, and Cancellation Policy carefully before making a purchase from Knitora.com. By purchasing from our Site, you agree to the terms set forth in this policy.

Return and Refund/Replacement Policy

We only accept returns and provide refunds or replacements if the wrong product has been delivered. We do not accept returns or offer refunds for any other reasons, including but not limited to change of mind, size, or color preference.

If you have received an incorrect product, please contact our customer support team within 2 days of receiving the item. Please include the following details in your email:

Order number

Name of the item received

Description of the incorrect item

Clear photographs of the incorrect item (if possible)

Additionally, you must provide an authenticated unboxing video to support your claim. No replacement claim will be accepted without an unboxing video.

Our team will review your request and guide you through the return process. If your request is approved:

We will provide a return shipping label.

The item must be returned in its original condition, unworn, and with all tags attached.

Once we receive the returned item and verify its condition, we will either:

Ship a replacement item if available in stock (replacement delivery time: approximately 7–9 working days), or

Process a refund to your original payment method if the item is unavailable.

Refunds will be processed within 4–5 business days after receiving and verifying the returned item.
Please note: Sundays and local holidays (for us and our courier partners) may affect delivery and processing times.

We Do Not Accept Returns or Offer Refunds for the Following Reasons:

Change of mind, color, size, or personal preferences.

Items that have been worn, washed, or altered.

Items without original tags and packaging.

Items that are damaged or show signs of wear and tear.

Order Changes and Cancellations

If you need to make changes to or cancel your order after it has been placed, please contact us as soon as possible. We will try to accommodate your request, but:

Once an order has been processed and shipped, changes or cancellations may not be possible.

Policy Updates

This Policy is subject to change without notice. It is the responsibility of the customer to review this policy before making a purchase.

Contact Us

If you have any questions or concerns regarding this Refund, Return/Replacement, and Cancellation Policy, please reach out to us at:
📧 Email: contact@knitora.com

Thank you for shopping with us!